Terms & Conditions

1. Ownership of www.whistlebare.com
Name: Alice Elsworth trading as WHISTLEBARE
Address: Whistlebare, Bowsden, Berwick-upon-Tweed, TD152TG, Northumberland, UK
Contact: studio@whistlebare.co.uk / +44 (0) 7775501068

2. Collection of Information
WHISTLEBARE collects the details provided by you when you register with our website.

3. Subscribers

If you subscribe to our online blog, newsletters or enquiry forms we will collect your e-mail address and details in order to deliver the requested information to you.

4. How we use the information you provide

We use the information we collect to supply our services to you. We may also use your contact details to communicate with you. We may contact you by e-mail, post, text message or telephone. We may use your information to send you promotional information.

5. Disclosure of your information

All information we have about you is kept for WHISTLEBARE’s use as described in this policy and is never passed on to any other company, organisation or individual.
We do not store credit card details nor do we share customer details with any 3rd parties.

6. Other web sites

Where we provide links to third party web sites which are not affiliated with WHISTLEBARE even if WHISTLEBARE branding appears on the these sites, such sites are out of our control and are not covered by this Privacy Policy. If you access these sites by using the links provided, the operators of these sites may collect information from you, which will be used by them in accordance with their privacy policy.

7. Cookies

We use cookies to track and store information about you. A “cookie” is a software application that enables us to track your use of our website and services. You can find out more about the way cookies work on www.cookiecentral.com.

8. Children

We do not allow persons who we know to be 13 or younger to become registered with WHISTLEBARE and do not therefore knowingly solicit personal information from persons aged 13 or younger.

9. General

Your personal information will be held and used by us in accordance with UK data protection legislation. You have a right to access the personal information that is held about you. To obtain a copy of the personal information WHISTLEBARE holds about you please write to the address below enclosing your name, address, email, and a cheque for £1 payable to WHISTLEBARE.

We may change this privacy policy from time to time. Any change will take effect once the revised privacy policy is available on the WHISTLEBARE website.

If you have any queries about this privacy policy, please contact us on +44 (0)7775501068.

10. Trademarked

WHISTLEBARE and is trademark of Alice Elsworth. Any infringement will be taken very seriously. All designs are the property of WHISTLEBARE unless otherwise stated. All rights reserved.

 

Cancellation of Workshops

Workshops can be refunded in full up until 8 weeks before the workshop takes place.  A 50% refund will be given between 8 and 6 weeks prior to the workshop.  Cancellations made less than 6 weeks before the workshop are non-refundable.

An administration fee of £10 per workshop will be deducted from the refund.

Refunds will be made through the payment gateway used to purchase or by bank transfer.

If Whistlebare cancels a workshop for any reason a full refund will be made.

Whistlebare is not responsible for any costs or expenses incurred by the attendee/s  if a workshop is cancelled.

 

Returns

For internet orders you are entitled, by law, to a period of 14 consecutive days from receipt of your order, in which to notify Whistlebare of your intention to return your purchase.  Notification to be made in writing by post or email. You are responsible for the cost of original postage, return postage and in the event of an exchange, additional outgoing postage.  A refund shall be made within 14 calendar days of receipt of the item. It is your responsibility to send back and obtain proof of postage. In the event of the returned item going missing in transit, you are to pursue your postage provider for compensation as the product is legally yours until a refund is issued.

Items must be returned in original condition, with original packaging. Items not in original condition cannot be resold and will be returned to you. Refund or exchange will not be issued.

Refunds will be issued through the payment gateway used for purchase or by bank transfer.

Items returned from outside the EU must be clearly marked on the customs label as “Returned Goods NCV (No Commercial Value)” otherwise they will attract import duty and VAT. Please also write “Returning to country of origin” on the package and include the original packaging, with customs label, in the return parcel. If you attempt to return the yarn incorrectly and we receive a customs fee notification, this will be ignored and the items will automatically be returned to you by Royal Mail.

In the event that you wish to return a faulty or incorrectly sent item please contact Whistlebare within 14 days of receipt for instructions.